Hunt, Farm or Harvest? Cold Calls & Increased Sales

Cold-Calls-Increase-Sales-Profit

Cold-Calls-Increase-Sales-ProfitHunters, Farmers and Harvesters

Cold calling can be fun for a true hunter.  Farmers usually struggle with it, and harvesters won’t even do it.  Good hunters have excellent prospecting skills and know the difference between prospecting and selling.  They know that prospecting requires a different skill set than selling.  They know that the goal in prospecting is to get permission to have a sales conversation.

Farmers can have a great sales conversation with a prospect who is already interested in buying, but they usually struggle with the initial prospecting conversation.

Harvesters are the account managers, the people who maintain the account.  Once the hunter has prospected and the farmer has sold, the harvester enters the picture to ensure that the account is fully exploited (i.e., to make sure the company is getting everything possible out of that account).

If your business depends primarily on cold calling and prospecting, you would be well served to make certain that you’re hiring for the right skill set to accomplish those goals – hunters, as opposed to farmers or harvesters.

Original Post from Inc. Below:

How to Get Cold Call Results By: Marla Tabaka

Cold calling and telephone prospecting are not a favorite activity for the majority of us. In fact, most will avoid the task – which is fine, as long as you have other powerful marketing tactics in place. Certainly with the development of social media we have other means to market our wares, but many business models still benefit from the power of good old-fashioned cold calling.

Many sales experts now dispute the effectiveness of cold calling but I’ve worked with quite a few successful business owners who credit this daunting process for much of their sales success. And certainly the large majority of highly successful network marketers turn to their call lists when revenues need a boost. Network marketing organizations suggest cold calling as the primary means to build your business, but it’s not always that simple.

The sad truth is that most people give up on their commitment to the process after a single “no”. Cold calling is filled with rejection and anticipation of conflict, but does it have to be interpreted in this way? Is a “no” really a personal rejection? I don’t think so; after all doesn’t a person have to know something about you to reject you personally? When the recipient of your phone call says no, they are referring to your offer, not you.

Still, it can be a tough pill to swallow so why not make it a team effort, a friendly competition and a positive experience? That’s what this creative entrepreneur does to keep her sales team happy and her business thriving.

Dawn Gluskin, Founder and CEO of Florida based Soltec Electronics, actually likes cold calling. She views it as a competitive sport and shares her enthusiasm with her staff of four sales reps. “Not many people, even sales reps, look forward to cold calling,” Dawn acknowledges. “So we created the Cold Call Power Hour at Soltec. Why not make it fun and learn from the process?”

Twice a week Dawn and her sales team meet in the Soltec sales room manned with phones and call lists. No email access, no incoming calls to disrupt the process; only a determined attitude and an hour of getting into the cold calling groove.

“Hearing one another’s approach is very helpful and seeing top sales people get ‘rejected’ or encounter someone with an unfriendly attitude helps the less experienced reps see it happens to everyone,” says Gluskin. “We just keep going, build momentum and enjoy the results.”

Each of Soltec’s team members come to the Power Hour with a focus. “Don’t just pick up the phone and make random calls,” suggests Gluskin. “Create a targeted list of people who haven’t bought in six months, people in a specific geographic area or a certain type of business. This approach assists you in staying focused and creating a groove,” she says.

Dawn and her team see great results from their twice weekly Cold Calling Power Hour events. They even keep a chart in the conference room to show their new accounts and create a friendly competition. “We always get at least one strong lead and one of our reps even made a sale right on the phone during a recent Power Hour,” Dawn says. Participation is mandatory and it’s a date that everyone keeps. Certainly, the results reflect this dedication. Soltec Electronics has enjoyed a sizeable increase in sales since implementing the Power Hour process.

Of course, as a solopreneur, you don’t necessarily have a team of sales reps – or a conference room for that matter. BUT, you do have peers who are faced with the same aversion to telephone prospecting. Why not begin a weekly Power Hour of your own? Gather a small group of soloists and support one another in getting in the groove and getting results!

 

 

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About Jack Dempsey

Jack Dempsey, CEO, heads Pretium Solutions’ Customer Experience & Sales Area focusing on Customer Loyalty, Brand Loyalty and Customer Retention Strategies. He directs Pretium’s revolutionary customer loyalty program, the Golden Touchpoint™. Pretium Solutions is a premier provider of cutting-edge, sustainable and globally-recognized customer experience management solutions and customer service, call center and sales training, consulting and leadership programs. Pretium shows companies how to create, build and maintain customer loyalty, the most important measure of a company’s success with its customers and the most profitable customer service outcome.

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