The Power of Silence in Sales & Customer Service


One of the most underrated but effective tools in sales and customer service communications is silence.

Customers and prospects often buy and act on emotion and justify with logic, but they also make decisions in silence.

In this video blog, Jack explores the power of silence, a critical customer service skill, and how to utilize silence effectively to improve your sales and customer service outcomes.


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About Jack Dempsey

Jack Dempsey, CEO, heads Pretium Solutions’ Customer Experience & Sales Area focusing on Customer Loyalty, Brand Loyalty and Customer Retention Strategies. He directs Pretium’s revolutionary customer loyalty program, the Golden Touchpoint™. Pretium Solutions is a premier provider of cutting-edge, sustainable and globally-recognized customer experience management solutions and customer service, call center and sales training, consulting and leadership programs. Pretium shows companies how to create, build and maintain customer loyalty, the most important measure of a company’s success with its customers and the most profitable customer service outcome.

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