I happened upon this marvelous animation and wanted to share its fantastic portrayal of the frustrating customer service experience.
We’ve all had little red bear’s customer service experience. Is it my bad luck when I choose the wrong line, or is it poor customer experience design?
I challenge you to examine all your customer experience touchpoints.
Have you created a customer experience infrastructure that builds customer loyalty, or does your customer experience system tear customer loyalty to shreds?
Take a look at each customer touchpoint, system and policy.
We’d love to hear what you find. What’s working and what’s not? Please share your comments below!
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