Archive | September, 2013

Has Your NPS Fallen & Can’t Get Up? Try Sharpening Your Axe

We can debate the merits of Net Promoter System (NPS) and whether it is the most effective and accurate measure of customer loyalty, but for many in-house and outsourced call centers, NPS has been selected as the customer loyalty metric, and that’s just the way it is. Love it or hate it, NPS is the […]

1 Comment Continue Reading →