Your Customer Experience Partner

 

  • We are your premier customer experience partner who tailors cutting-edge, sustainable and globally recognized customer service, call center and sales training and solutions for each client.  Your business is unique, so we believe your customer experience and sales strategies must be designed to suit your needs, your business and your goals.  We don’t believe in one-size-fits-all or “off the shelf” programs.  
  • We currently serve both large and mid-cap companies based in the U.S. and abroad.
  • Our Golden Touchpoint™  methods produce results for companies in more than 80 countries throughout Europe, the Far East, Middle East, Central and North America and South America.
  • We help call centers and all industries with customer-facing employees achieve the results they need and realize their desired business outcomes.
  • We work with each specific company, no matter what the industry, to ensure their brand promise is being delivered where it matters most – on the front line.

Pretium partners with companies to improve their customer experience and sales metrics.  Companies execute strategies, integrated with their processes and systems to realize their profitable desired outcome.  As a result, companies create, build and maintain customer loyalty by delivering their brand promise at each customer touchpoint. Customer-Experience-Partner

We focus on each customer interaction and each customer touchpoint so customer-facing employees and service representatives, as well as their supervisors, managers and leaders can intentionally and proactively create a loyalty-building and brand promise delivery experience which improves both customer experience and sales metrics.

Pretium produces results for clients no matter the language or culture.