Client Services

The key to our client services is seamless integration of deep industry and functional expertise with tools to support change on a global scale.

To make change happen, we seamlessly integrate Pretium’s tools and capabilities with your business operations and policies. 

We get to know your business from the inside out so we can help you realize your business outcomes.

Industry Practice Areas

We don’t tell you what to do solely based on our knowledge in an industry practice area.  We recognize that each business is unique with specific concerns and desired outcomes.  In order for you to succeed and thrive in your sector, we work with your leadership and front line to not only meet your needs and goals, but to exceed them.

No matter what the industry, from financial to automotive, Pretium has shown companies how to create sustainable customer loyalty by driving their brand promise throughout the organization.

Each client’s situation is unique so we customize our approach.  We help each individual client create, build and maintain customer loyalty, the most important measure of a company’s success with its customers and a profitable customer service outcome.

» Customer Service Call & Contact Centers

» Consumer Products

» Defense & Government Contractors

» Financial Services & Banks

» Healthcare & Hospitals

» Media & Communications

» Printing

» Retail

» Supply Distribution

» Transportation & Automotive

» Utilities & Electrical

 


Capabilities & Solutions

Our goal is your lasting success.  We offer a range of services for you to realize your business outcomes.  From developing custom customer experience or sales metrics for your business to front-line training, we support our recommendations for your business.  Your business shouldn’t try to fit a solution; we make the solution fit your business.

» The Golden Touchpoint™

» The Golden Touchpoint™ for Call & Contact Centers

» The Golden Touchpoint™ Face to Face

» The Golden Touchpoint Score™

» Customer Experience Planning & Mapping

» Full Spectrum Selling™