Pretium’s customer experience consulting and sales performance expertise delivers both higher customer experience and sales metrics for companies worldwide.
Companies execute new Pretium strategies and integrate them with their processes and systems to realize a return on their investment and specific business outcomes. Companies are able to create, build and maintain customer loyalty by delivering their brand promise at each customer touchpoint.
With over 75 years of experience, Pretium applies unmatched customer experience consulting and sales expertise across a wide spectrum of business sectors including:
- Call/Customer Service Centers
- Consumer Products & Retail
- Defense and Government Contractors
- Healthcare and Hospitals
- Supply Distribution
- Media and Communications & Printing
- Transportation and Automotive & Utilities and Electrical
We currently serve both large and mid-cap companies based in the U.S. and abroad.
We have worked in all 50 states in the U.S. and around the world.
Our unique Golden Touchpoint™ is used by customer service agents, supervisors and managers in the United States and over 80 countries throughout Europe, the Far East, Middle East, Central and North America.
We focus on each customer interaction and each customer touchpoint so customer-facing employees and service representatives, as well as their supervisors, managers and leaders can intentionally and proactively create a loyalty-building and brand promise delivery experience which improves both customer experience and sales metrics.
Using our Golden Touchpoint™ methods, we produce results for companies in over 24 languages.
Customer experience metrics improve no matter what the language or culture. We are ideally suited to assist companies with call/customer service center platforms as well as any business where customer-facing employees have direct, face-to-face interaction with customers.
We believe in producing a measurable return on investment for our clients.
Our combination of customer experience consulting, training, coaching and follow-up drives metrics higher, realizes business outcomes for companies and affects dramatic change throughout an organization. We mix all of elements you need to create a customer-centric organization with customer-centric employees.
Pretium partners with companies to implement tailored customer experience and sales programs to foster sustainable change. Your business is unique, so we believe your customer experience and sales strategies must be designed to suit your needs, your business and your goals.
We don’t believe in one-size-fits-all or “off the shelf” programs. Our extensive experience in organizational development, strategic development, performance management, employee engagement and leadership development allows us to bridge gaps in customer experience systems and processes necessary for sustainable change, execution and to drive long-term performance of customer experience and sales metrics.
We challenge employees, from senior management down to the front-line workforce, to align their behaviors to bottom-line results. We are also uniquely positioned with a principal who is a licensed corporate and business attorney who has navigated both publicly traded and privately-held companies through sophisticated business transactions, including mergers, acquisitions, expansions, joint ventures, restructurings and complex contracts. We understand the challenges you face in a newly acquired company and we can help you ensure you have the necessary framework to foster customer centricity throughout the organization.
We identify risks and liabilities for clients, as well as potential growth and other opportunities for clients to explore. This perspective affords us an exceptional understanding of the challenges and issues faced by business leaders and managers today and what it takes to succeed and drive value within organizations. Whether your company is in growth mode or crisis mode, we can realign your organization toward customer-centricity and success.