Customer Service Measurements for Success

Customer Service Measurements

Evaluating Your Customer Experience with Key Customer Service Measurements

Pretium works with clients to create customized specific customer service measurements or customer service outcomes and objectives.  All include a robust customer service measurement to define and evaluate the success of your newly designed customer experience.

We believe the time to discuss and finalize a customer service measurement plan is at the beginning of the program.  

Whether you are using Net Promoter Score, Customer Satisfaction (CSAT) or another common or company-specific measurement, Pretium and the Golden Touchpoint™ deliver measured improvement and ROI on your customer experience.

A sample of some expected customer service outcomes we evaluate to ensure measured quantitative results include:

Since each company is different, we work with you to determine the most appropriate methods for measuring the following:

  • The classroom learning experience