Financial Services

Financial-Services-Customer-Service-Customer-Retention-Customer-Service-Consulting-Brand-Promise-DeliveryThe global landscape of the financial services industry has been forever changed by the credit crisis, leaving issues of trust, customer attrition, brand loyalty and the resulting revenue declines trailing in its wake.  

To ensure success, and in some cases even survival, financial institutions must not overlook their lifeblood – ongoing acquisition, optimization and retention of customers.  The bottom line is that financial institutions must improve the customer experience to keep customers happy, satisfied and loyal.

Pretium’s expertise in helping organizations create and build customer loyalty and fulfill their brand promise on the front line lends itself well to the clear need of financial institutions to improve their customer service performance and brand promise delivery. One of our clients is a multinational corporation whose principal business is processing payments between the banks of merchants and the issuing banks of consumers who use credit and debit cards to make purchases.

To secure and boost customer retention, while maintaining successful relationships, companies in the financial industry must not only find new and innovative ways to communicate with customers, they also must know how to communicate with those customers in ways that generate loyalty and live out the company’s brand promise.  
 
As a recent J.D. Power study reveals, the manner in which a financial institution interacts with its customers is a primary factor in whether the company inspires rants or raves.  Companies that fail to demonstrate the right behaviors during customer interactions on the front line will be competitively disadvantaged in today’s new customer-driven environment.
 
Pretium’s expertise in helping organizations create and build customer loyalty and fulfill their brand promise on the front line lends itself well to the clear need of financial institutions to improve their customer service performance and brand promise delivery.  One of our clients is a multinational corporation whose principal business is processing payments between the banks of merchants and the issuing banks of consumers who use credit and debit cards to make purchases.