Take a look at this infographic explaining how to calculate the lifetime value of a customer.
Delivering exceptional customer experience directly impacts your bottom line.
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Source: How To Calculate Lifetime Value
Over a 3-month period after implementing the Golden Touchpoint™, Net Promoter Score improved by 39% for call center support of Philips customers in France (from 31 to 43) – highest NPS in history for this country.
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