Capabilities & Solutions

Global Customer service solutions call center sales customer brand loyaltyWe improve customer experience and sales metrics for companies across the globe. Pretium Solutions provides the key for company’s to unlock exceptional customer service and deliver their brand promise worldwide.

Pretium works with companies to develop customized programs that realize measureable returns on investment by delivering their brand promise and creating Loyal Promoters for their brand inside and outside of their corporate walls.

We partner with each organization to create lasting solutions in the customer service and sales as well as other areas of your business.  

Our Golden Touchpoint™  targets and implements brand promise delivery to increase NPS scores, foster customer loyalty and gain Loyal Promoters for your brand.

We work with companies to create, build and maintain their customer experience and sales metrics.  Our clients realize measurable results – improved NPS, CSAT, Customer Effort Score or specific KPIs.  The end result is a profitable customer service and your desired business outcomes.  It’s all about delivering your brand promise.  Are your employees doing it? Whether your customer-facing employees are on the phone, in the retail store, are service technicians or work in the wholesale world, we show you how to improve your customer experience and sales metrics.  

Pretium aligns the human part of your organization with your strategy and operation to obtain maximum value from your most valuable resource, your people.

Pretium Solutions has the key for your company to unlock exceptional customer service and deliver your brand promise worldwide. We work with you to create, build and maintain customer loyalty – the most important measure of your success with customers to guarantee a profitable customer service outcome. It’s all about delivering your brand promise.  Are your employees doing it? Whether on the phone, in the retail store, with service technicians or as part of the wholesale world, Pretium Solutions shows you how to maintain and sustain customer loyalty, deliver your brand promise, and increase profits.

Our solutions in strategic development, performance management, employee engagement and leadership allow us to realize a return on investment for our clients. All of our initiatives bridge gaps in performance and challenge employees to align behaviors to bottom-line results. We identify your risks and liabilities, as well as potential growth and other opportunities for you to explore.

Our perspective and focus on customer care affords us with an exceptional understanding of the challenges and issues faced by business leaders and managers and what it takes to succeed and drive value within organizations.

You will maintain and sustain customer loyalty, deliver your brand promise, and increase profits.  

Our unique Golden Touchpoint™ is used by call center agents, supervisors and managers in over 80 countries and 24 + languages throughout Europe, the Far East, Middle East, Central and North America. We work with each specific company, no matter what the industry, to ensure their brand promise is being delivered where it matters most – on the front line.

We invite you to explore the ways we can work with you to create the Pretium Experience in your organization – an experience that will take you down the road to brand promise delivery and real return on investment.