Pretium’s deliberate methods and techniques increase the quality of each customer interaction. We work closely with our clients to develop and apply the right combination of training, coaching, consulting and follow-up to achieve sustainable improvements driving brand loyalty, customer satisfaction and customer loyalty that translates to profitable customer service for our clients.
Our globally-recognized Golden Touchpoint™ is a cutting-edge solution used in more than 80 countries and over two dozen languages. The Golden Touchpoint™ increases performance, however measured, increases brand loyalty and is a return on investment for our clients. We turn your front-line employees into your greatest asset for your brand by delivering excellent customer service to realize a true return on investment for your company.